Terms & Privacy

Methods of Payment:

We accept Visa, MasterCard, Electronic Funds Transfer otherwise know as Direct Deposit
Payment can be deposited directly into Red Coral Acupuncture’s Bank account, please notify us via email if you use this option remembering to include your invoice number. E-mails can be sent to sales@redcoral.com.au,  Our Account number is 033083-255076.

Goods are delivered by Auspost E-Parcel and the Express Post Service is available on request.  For Express Post Service we guarantee next working day delivery for orders made by 3.30pm Monday to Friday, for destinations within the Express Post Network.

Acceptance of Goods:

The purchaser must inspect goods upon receipt. All goods delivered are deemed to be acceptable unless Red Coral Acupuncture Supplies is notified within 48 hours of receipt.


All goods remain the property of Red Coral Acupuncture Supplies Pty Ltd until payment is received in full. If the customer does not pay for the goods on the due date specified, Red Coral Acupuncture Supples is irrevocably authorised by the customer to enter the customer’s premises and such reasonable force to take possession of the goods without liability for the tort of trespass, negligence or payment of any compensation to the customer whatsoever.

Exchange or Return of Goods:

Red Coral Acupuncture may accept change when: The customer has contacted Red Coral Acupuncture to notify the intent to return goods purchased. There has to be reasonable grounds for the return of goods. The goods purchased are still in their original packaging and have not been used, damaged or soiled. Goods returned must come with the original invoice. The customer will incur the cost of return.

A 25% restocking fee will apply to all returns.

Credit Applications:

Credit Applications must be completed in full (with all appropriate areas signed). A letter or email of acceptance will be sent on approval. Trading terms offered may be either strictly 7 days, 14 days or strictly 30 days net from date of invoice and is subject to Red Coral Acupuncture Supplies choosing the most appropriate terms to allocate.

We issue monthly statements via email. All goods remain the property of Red Coral Acupuncture Supplies Pty Ltd until payment is received in full. Accounts that are continuously overdue and account that have been inactive over two years may be suspended or closed at the discretion of Red Coral Acupuncture Supplies. Any change in business ownership will automatically close an account. Accounts unpaid past their due date will attract a 15% per month penalty and may be factored or passed onto a collection agency without notice. Red Coral Acupuncture Supplies reserves the right to withhold delivery on goods due to an overdue account, which is in breach of our trading terms.

This Privacy Policy governs the manner in which Red Coral Acupuncture Supplies Pty Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.redcoral.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Red Coral Acupuncture Supplies Pty Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Red Coral Acupuncture Supplies Pty Ltd may collect and use Users personal information for the following purposes:

  1. – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  2. – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  3. – To improve our Site
    We may use feedback you provide to improve our products and services.
  4. – To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  5. – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Red Coral Acupuncture Supplies Pty Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Red Coral Acupuncture Supplies Pty Ltd
4/5 Becon Court, Hallam, Melbourne, Victoria, 3803
1300 240 656